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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20336
Experience:  Custom home theater installer, authorized dealer top brands.
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What proceedures can I use to find out why tv nas no sound?

Customer Question

what proceedures can I use to find out why tv nas no sound?
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the full model number of your tv?
What sources/inputs are used with it?

Customer: replied 1 year ago.
LG 42 L D559 UBCUSWLHO
Two source DVR and Cable
Customer: replied 1 year ago.
LG 42 L D550 UBCUSWLHO wrong model # ***** you still there?
Expert:  Nathan replied 1 year ago.

Thank you for the information, it just came through, my apologies for any delay.

Expert:  Nathan replied 1 year ago.

Do you lack sound on all inputs?
You mentioned dvr and cable, are those actually 2 separate devices? Or a combined cable box/dvr? What about any other connection such as dvd, game, apps, etc (You may need to connect something else, temporarily, for testing purposes).

As an initial step though, please reboot the dvr/box by unplugging power to it for 60+ seconds, as a box fault is the most common cause of this issue.

Customer: replied 1 year ago.
You have been no help please cancel my contract.
Expert:  Nathan replied 1 year ago.

I'm simply trying to get some information from you.

I cannot diagnose the problem without the pertinent details.

If you wish to cancel, you may do so through the help page.