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Richard
Richard, Technician
Category: TV
Satisfied Customers: 31236
Experience:  Avid TV Technician
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I have a Vizio 42' LCD Smart TV. I purchased it in December

Customer Question

I have a Vizio 42' LCD Smart TV. I purchased it in December of last year. I'm having a problem while I'm watching TV the screen will go black but the sound will still be on.
Submitted: 1 year ago.
Category: TV
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please remove the power to the TV then hold the power button on the actual TV for 60 seconds then release.

Then connect the power cable to the power socket again and turn on the TV and tell me please if you still have the issue.