Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the full model number of your tv, please?
Is the screen entirely black, as if powered off?Is the sound coming from the tv speakers, or some external theater/surround system?
Can you bring up the LG on screen setup menu at all?