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Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time.
Your cable service/signal requires a tuner called "QAM" to get the HD digital channels. The problem is this model tv does NOT have a QAM tuner for cable. It does have HDTV tuner for ANTENNA signals, and tuner for regular analog cable, but not QAM.
Click here to see explanation in the official RCA user manual (search for QAM in document)
You can exchange the tv for one that has QAM or you can buy an external QAM box for about $30 and connect it via HDMI to this tv
I am here to help you. If you need more help reply back. Please be sure to click the POSITIVE RATING now. Doing so does NOT close the question or prevent us from continuing our conversation here. My livelihood truly does depend on your positive rating.
I understand this is upsetting but clicking the "bad/poor" rating does NOT issue you a refund, nor does it do anything to remedy your unit.
I do not use the phone call service at this time, but another expert may.
I am still here with you via CHAT.
CLICK HERE to see one example of a cheap QAM tuner with HDMI