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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6301
Experience:  10 Years Audio Video Repair & Setup
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My TV screen has colored mixed lines piled up all over the

Customer Question

My TV screen has colored mixed lines piled up all over the whole screen, and does not make proper picture. Also the sound has stopped. It is in this state for 3days now.
How can I fix?
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. How long have you had the Tv?

2. If you press HOME/MENU on the original Sony tv remote or the button on the tv itself, does that menu come up on the screen clearly or is it also distorted?

3. Are the lines Horizontal (across) or Vertical (up/down)?


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