Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you using wifi? Can you try a wired ethernet connection direct ot the route rand see if that helps?
It doesn't matter what everything else is doing, as the likely cause of this is a failing/faulty wifi adapter inside the player.
If you can relocate it, even just temporarily, to test a wired connection, I believe it would confirm that.
They aren't practical to repair/replace that part, but what you could do as a solution then is to preferably use a hardwired connection long term. Realizing that isn't practical to your situation though, the next best thing is a wired equivalent, such as a powerline ethernet adapter or wifi bridge, which will bypass the faulty wifi: http://amzn.to/1g6bspG
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k
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