How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your TV Question Here...
Shahid is online now
A new question is answered every 9 seconds

No sound coming from sound bar. The small light bottom left

Customer Question

No sound coming from sound bar. The small light bottom left hand side, same side as controls, looks like it is searching. It is going back and forth continuously. When I push - or + it stops but moments later goes back to searching or moving back and forth continuously. ???
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you.

- Can you please get me the model number of sound bar and TV connected to it?

- Was the sound bar working fine with the TV before and recently got problem OR it is first time setting up connections?

- What kind of cable used to connect sound bar to TV?

These info will help to troubleshoot the problem.

Thanks.