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Master Fix It
Master Fix It, Technician
Category: TV
Satisfied Customers: 9130
Experience:  25 + Years experience repairing TVs, VCRs Computer etc.
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I can't get an icon only blue screen.

Customer Question

I can't get an icon only blue screen.
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Have you rebooted the set disconnected the set from wallpower waited 5 mins then replugged back in again if not please do that and let me know the results thank you

Anthony

Customer: replied 1 year ago.
Only blue screen. Lights are all on on modem.
Expert:  Anthony_Infotech replied 1 year ago.

If you press the menu button of the sets own remote control does the menu come up?

Customer: replied 1 year ago.
Nothing and i unpluged thw modem then plugged back in. Now i only get a power light.
Customer: replied 1 year ago.
Please reset modem. Now all lights are in.
Customer: replied 1 year ago.
Are you rhere?
Customer: replied 1 year ago.
I have been waiting over an hour for help!
Expert:  Anthony_Infotech replied 1 year ago.

Are you using a satellite or cable box?

Expert:  Anthony_Infotech replied 1 year ago.

the modem has nothing to do with this

Customer: replied 1 year ago.
What is going on
? I paid $23 and now $18 and nothing from Toshiba. What the heck?
Customer: replied 1 year ago.
I don't need a phone call. Just get me an icon. Thanks
Customer: replied 1 year ago.
Well where is the tech?
Customer: replied 1 year ago.
Nobody is there
Expert:  Master Fix It replied 1 year ago.

Hi I'm sorry for your lousy experience,

Different tech here.

Expert:  Master Fix It replied 1 year ago.

I think the last tech was wanting to talk to you on the phone because it would be a lot easier to solve this with a call;-)

There is a lot we still need to know.

These are technical issues and there can be many reasons you have a problem.

Is this TV hooked to a cable signal line or DVD etc?

Do you ever get a picture?

Please explain the blue screen in detail, when does this happen does it happen on all inputs?

is your TV programmed to receive the signal on the correct port you are calling on to watch etc?

Please give us a good description so we can help you;-)

Thanks for your patience.

Tech Michael

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