Have TV Questions? Ask a TV Technician
Hello, my name is*****'ll be happy to assist you. I need additional info of TV symptoms to troubleshoot the problem. This is not an answer so do not rate it.
- Can you please get me the model number written on back of TV?
- Is there any cable box hooked to TV and do you use cable box remote to change channels?
Thanks for the info.(###) ###-####isn't model number but seems serial number so please recheck.
Please find Input or Source button (since I don't have your TV model number so not sure verbiage of remote) on TV remote, push it a few times repeatedly to go through video inputs of TV as one should display cable picture on TV.
Please reply back with the result.
OK< what input is TV on now? does it show any name of that video input?
Excellent, glad to know that picture is back on TV, all it was required to select correct input on TV. Please feel free to respond if you have any additional questions.
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