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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My Vizio TV has a solid screen today any ideas?

Customer Question

my Vizio TV has a solid green screen today any ideas?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is*****'ll be happy to assist you.

If TV is hooked to cable box for channels then please unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, turn them On, let cable box reboot fully and this should bring picture back on TV.

Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.

Thanks.

Customer: replied 1 year ago.
still green screen
Customer: replied 1 year ago.
never heard back from you - my neighbor came over and fixed the TV - so please cancel my service - this is within the 7 day trial - please confirm
Expert:  Shahid replied 1 year ago.

ah OK, please contact customer service at***@******.*** for billing issue and do not rate the above answer, just leave it as is.

Thanks.

Customer: replied 1 year ago.
i was charged $5 plus $23 for a total of $28 - pretty deceiving when you website says we only charge you $5 and we will not charge you the extra $23 unless we answer your question
Expert:  Shahid replied 1 year ago.

I'm just a TV tech here to answer the questions and not website employee so please contact customer service at given email address for billing issues.

Thanks.

Customer: replied 1 year ago.
i did and did not get a response - is there an 800 phone number i can call?
Expert:  Shahid replied 1 year ago.

Please call at(###) ###-####

Thanks.