Have TV Questions? Ask a TV Technician
Hello, Are you using direct cable from the wall to the TV- or through a cable box?
If so, what's the Make and Model off the front of the box (for example: Explorer 4100, etc.)?
Also, what's the model number off of the back of the TV?
Do you need assistance with this?
Okay, are you connected to the TV with an HDMI cable? If so, then please try a reboot and let me know if this helps anything. If it doesn't then I will need the model number off of the back of the TV to find you some settings.
1) Shut the TV off, and then disconnect the cable/SAT box from power.
2) If using an HDMI cable, disconnect and reconnect the HDMI cable on both ends when the cable box is unplugged from power (make sure it's secure on both ends).
3) Plug the cable box back into power, and once it's rebooted, turn the TV on and attempt to watch a program.
This should restore the sound. However if it does not, then please try another source- such as a DVD player on the TV and see if that has sound. This tells us whether or not the TV, or the cable/SAT box itself is causing the problem.
Okay let me know.
Well, you never said anything about surround speakers before, so would be good to know what equipment the TV has connected altogether? So, don't pull the TV off the wall- but instead reply back with the Make and Model of the rest of the equipment. Also did you reboot the cable box as asked? Do you even use the TV speakers are all in this setup- or just the surround speakers?
First unplug the TV, then plug it back in. Go into the TV's MENU under Sound and locate the RESET option and press OK. If this doesn't help matters, then please reply back with how long you've owned the TV for and we can proceed.
I can't contact you outside of this page per the site rules I'm afraid, but let me know what happens as I am an independent tech- not a site employee, so not credited anything for working with you until you rate positively.
Okay thank you.
The TV remote doesn't work at all- even with new batteries?
Okay, that's all we can do with the TV controls, it sounds like you would want to have the cable company swap out that box- since they're known for having glitches in the processor that can skew the sound.
If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.
Do you need any further assistance with this?
I never saw posted that this was the third box. Are you saying the sound was bad with all three boxes?
What I need to know is this: Was the sound only bad with this box?
Okay, it sounds like the TV's mainboard may actually be faulty. Unplug the TV then press and hold the power button on the TV itself (not the remote) for 15 seconds and release. Wait a full minute then plug the TV back in and turn it on. Let me know if you still cannot operate the TV- since if not, this points to a hardware issue- most likely the same one that is causing the poor audio.
Hello, I just wanted to follow up and see if you received the information you were looking for?