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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 21954
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a 55 inch LG LCD TV hooked up to Comcast - can't

Customer Question

I have a 55 inch LG LCD TV hooked up to Comcast - can't figure out how to turn off closed caption - I didn't intentionally turn it on and can't locate owners manual
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me the full model number of the tv (Printed on back)?
Also are you using just a basic cable feed (cord from wall to tv directly) or is there a cable box being used?

Customer: replied 1 year ago.
Be back with model number in minute TV is connected to Comcast X-1 ---works great except I somehow activated closed caption - be back in min. w/model #
Expert:  Nathan replied 1 year ago.

Thanks,

this is going to be a comcast issue then, meaning a function of the box.

Grab the comcast remote (not lg remote) and look for a CC or subtitle button. If you don't see that go into the comcast menu and you should find it there in the options.