Facing TV Problems? Ask a TV Technician.
Hello Don, I am familiar with this player and there are several things we can try to solve this.
First, unplug the power cord from the player in question- removing power from it completely for 30 seconds, then plug it back in. Wait another minute then turn it on and attempt to access Netflix, then let me know what happens.
Also, if that does not wok, then please let me know if you have Set the Player up to the WIFI in the guest house (since it would be too far from the Main house in order to connect to the internet and access APPS such as Netflix).
Okay I understand. The fact that you moved the player over to the 2nd router (the access point) would require you to setup the internet connection again- as it is now using a different router initially to connect- or have you already done that as well?
Additionally, does that black box also appear if you simply pull up the HOME/MENU screen on the player? This helps narrow down what is causing or not causing the black box.
Also is there any text in the black box?
Thank you. Please go into the HOME/MENU and under Settings/Tool, locate the "Reset to Factory Defaults". If you have a hard time finding that let me know.
Let me know if you run into problems trying to reset to defaults and also the results if you are able to do so.
I also have another reset we can try beyond this, but the reset is the least invasive at this point.
Let me know what happens please.
No it's not a remote key- it's located in the HOME MENU- as stated above. These instructions are located in the manual below on page 29:
Offhand what I'm finding with this issue is that it;s a Netflix problem- and not a Panasonic problem. From other uses that have experienced it, the issue cleared up on it's own AND affected multiple devices (say a Wii as well as a Blu Ray player at the same time). However please try the reset and let me know how you make out.
Additionally, you're not using a Logitech Revue by any chance are you?
Do you need further assistance with this?
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