Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Is it asking you for a code, or are you seeing any specific message/error?What is the full model number of the tv?What sources/devices is it used with (antenna, basic cable, cable box, satellite box, dvd, etc)?
I'm not able to see any info from that picture. There should be a sticker noting the model number, but it may be behind that wall mount bracket, so you may have to take the tv off of the mount to read it.
If you can find the manual, that would have the model printed on it as well.
Yes, we certainly can, Elaine. Feel free to get back to me later today or even later this week, whenever it is convenient for you to do so.
Thanks Elaine, you have my number now.