Have TV Questions? Ask a TV Technician
Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):1. What is the full model number of the Tv? see sticker on back of tv2. How long have you had the Tv?
3. What is connected to the tv, on what inputs?
4. What have you tried so far?
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So this "wireless cable on Cable In" was working before?
Or first time you are trying to set it up?
What is it exactly? model number of the device?
Have you connected something else as a test, like a dvd player or game box or?
I need more information about the "wireless cable on Cable In" device. What is it? What is it's model number?
First thing you want to do is RESET the tv and the ATT box by unplugging the POWER cords to both. Wait 3 minutes and then plug the back in. If that doesn't help then REPLY back here and tell me which port on the back of the ATT box you are using-
screw on connector (coax cable)
yellow + white/red cables
green/red/blue + white/red
PLEASE, before you go be sure to click the POSITIVE RATING now. Doing so does NOT close the question or prevent us from continuing our conversation here. My livelihood truly does depend on your positive rating.
Clicking the "bad/poor" rating does NOT issue you a refund.