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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6124
Experience:  10 Years Audio Video Repair & Setup
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My Insignia flat screen tv has no sound and this is on the

Customer Question

My Insignia flat screen tv has no sound and this is on the screen...E/1
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What is the full model number of the Tv? see sticker on back of tv
2. How long have you had the Tv?

3. What is connected to the tv, on what inputs?

4. What have you tried so far?

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Customer: replied 1 year ago.
Model #N8-50P650A11
I have had the TV 3 years
Just wireless cable on Cable In
Have tried Audio buttons on both tv remote & cable remote and of course checked mute button
Expert:  Mike G. replied 1 year ago.

So this "wireless cable on Cable In" was working before?

Or first time you are trying to set it up?

What is it exactly? model number of the device?

Have you connected something else as a test, like a dvd player or game box or?

Customer: replied 1 year ago.
This tv has always worked for 3 years. I have changed nothing. I am not setting it up for the first time. I simply turned the tv on today and there was no sound. The model number is ***** the back of the tv per your request
Expert:  Mike G. replied 1 year ago.

I need more information about the "wireless cable on Cable In" device. What is it? What is it's model number?

AND

Have you connected something else as a test, like a dvd player or game box or?

Customer: replied 1 year ago.
It is an AT&T U-verse wireless tv receiver box. ISB7005
P/N(###) ###-####S/N###-##-####No, I have nothing else plugged in. No game box, nothing
Expert:  Mike G. replied 1 year ago.

First thing you want to do is RESET the tv and the ATT box by unplugging the POWER cords to both. Wait 3 minutes and then plug the back in. If that doesn't help then REPLY back here and tell me which port on the back of the ATT box you are using-

screw on connector (coax cable)

yellow + white/red cables

green/red/blue + white/red

hdmi cable

___________________________________________________________________

PLEASE, before you go be sure to click the POSITIVE RATING now. Doing so does NOT close the question or prevent us from continuing our conversation here. My livelihood truly does depend on your positive rating.

Clicking the "bad/poor" rating does NOT issue you a refund.

Thank you,
Mike