Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Could you give me the full model number of the tv, please?This should be printed on a sticker on back.
Can you also tell me if those lines are vertical horizontal?Do they affect all inputs/sources (cable/satellite, dvd, game, apps, etc)?Do they also affect the samsung on screen setup menu (lines appear on top of the menu)?
No problem at all, take your time and get back to me whenever you're ready. You may bookmark/favorite this page to more easily reach me later, or we can talk by phone if you prefer.