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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8618
Experience:  40 years experience as audio,video repair and installation tech
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Lost the HDMI output from our Sony model S TR – DH 540

Customer Question

Lost the HDMI output from our Sony model S TR – DH 540 receiver. Wondering if I push something on the remote control to turn off the HDMI
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first could you please reply to me so i know you are there and we can proceed ?

Customer: replied 1 year ago.
Hope you can help
Expert:  Jack replied 1 year ago.

Thanks ,we`ll see what can be done but i would have a few questions first ;
Can you see the str`s GUI/menu on the tv screen or the tv just says "no signal " or something of the sort ?

Even though you do not get the picture to follow onto the tv , do you get the sound from whatever is playing ?

Customer: replied 1 year ago.
Sound only from tuner ,no sound from sat , apple or blue ray
Customer: replied 1 year ago.
Also tried new hdmi I cable
Expert:  Jack replied 1 year ago.

o.k then I take it that the menu does not show up on the tv screen either ?

Customer: replied 1 year ago.
Also have 2nd TV for trouble shooting
Expert:  Jack replied 1 year ago.

o.k but you said that everything was working when connected directly to the tv anyway so the tv is fine

Expert:  Jack replied 1 year ago.

What happened , did it quit while watching it or simply would not come on today ?
Any electrical storm or power blackout in your area prior to this ?

Customer: replied 1 year ago.
It' new receiver , not sure how to pull up menu
Expert:  Jack replied 1 year ago.

The HOME button on the remote

Expert:  Jack replied 1 year ago.

Did you say that it was working prior to this or is this a new install that never worked yet ?

Customer: replied 1 year ago.
nothing happens when I hit the home button
Customer: replied 1 year ago.
It was working yesterday
Expert:  Jack replied 1 year ago.

O.k then , I expected that .

For now just pull out the power cord 30 secs and try it again and if that does not work we`ll do a system reset

Customer: replied 1 year ago.
Night mode ???
Expert:  Jack replied 1 year ago.

would not block the menu

Expert:  Jack replied 1 year ago.

pull out the power cord

Expert:  Jack replied 1 year ago.

Night mode is for listening at low volume , adjusts the EQ for low level

Customer: replied 1 year ago.
Still nothing
Customer: replied 1 year ago.
Is there anything on the remote that we could've touched to turn off the HDMI out
Expert:  Jack replied 1 year ago.

O.k then at this point this calls for a factory reset .

No , nothing will stop the menu anyway

Customer: replied 1 year ago.
What is a factory reset
Expert:  Jack replied 1 year ago.

Turn it off (standby) and then press and hold the power button 5 secs + , look at the display and it will say CLEARING and then switch to CLEARED , release the button and try it again

Customer: replied 1 year ago.
Ok
Expert:  Jack replied 1 year ago.

If that does not do it then I`m afraid that something went wrong with your receiver and that would call for a repair or exchange .

How long have you had it now ?

Customer: replied 1 year ago.
Still says no signal
Expert:  Jack replied 1 year ago.

O.k then sorry to hear that but right now the Sony is like right out of the box so there is no settings that would need to be changed , it is just like when you first installed it.

I`m afraid that it went defective

Expert:  Jack replied 1 year ago.

If you had it for less than a month then you would be entitled to an exchange or refund

Customer: replied 1 year ago.
Ok that's what I thought ,thanks for your hel
Expert:  Jack replied 1 year ago.

Much welcome and please do not forget to rate so i can get compensated for my time helping you.