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Hello , my name is JackPerhaps I can help you with this problem but first could you please reply to me so i know you are there and we can proceed ?
Thanks ,we`ll see what can be done but i would have a few questions first ;Can you see the str`s GUI/menu on the tv screen or the tv just says "no signal " or something of the sort ?
Even though you do not get the picture to follow onto the tv , do you get the sound from whatever is playing ?
o.k then I take it that the menu does not show up on the tv screen either ?
o.k but you said that everything was working when connected directly to the tv anyway so the tv is fine
What happened , did it quit while watching it or simply would not come on today ?Any electrical storm or power blackout in your area prior to this ?
The HOME button on the remote
Did you say that it was working prior to this or is this a new install that never worked yet ?
O.k then , I expected that .
For now just pull out the power cord 30 secs and try it again and if that does not work we`ll do a system reset
would not block the menu
pull out the power cord
Night mode is for listening at low volume , adjusts the EQ for low level
O.k then at this point this calls for a factory reset .
No , nothing will stop the menu anyway
Turn it off (standby) and then press and hold the power button 5 secs + , look at the display and it will say CLEARING and then switch to CLEARED , release the button and try it again
If that does not do it then I`m afraid that something went wrong with your receiver and that would call for a repair or exchange .
How long have you had it now ?
O.k then sorry to hear that but right now the Sony is like right out of the box so there is no settings that would need to be changed , it is just like when you first installed it.
I`m afraid that it went defective
If you had it for less than a month then you would be entitled to an exchange or refund
Much welcome and please do not forget to rate so i can get compensated for my time helping you.