How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

We have a Sony LCD TV Bravia, 1-1/2 years old- now has a red

Customer Question

We have a Sony LCD TV Bravia, 1-1/2 years old- now has a red stripe down left side. We have tried unplugging the main power and that didn't work. Do we need a service? We did not buy the extended warranty. Thankyou
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.
Hello my name is Anthony
Thanks for the Question
I will need the model number please found on the back of the set?
Customer: replied 1 year ago.
KDL60R550A Sony 60" LED 24 OMF
Customer: replied 1 year ago.
Do you need anything else?
Expert:  Anthony_Infotech replied 1 year ago.
Sorry I had to go on an service call
OK if you bring up the sets own menu is this line OVER the menu?