Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
If you are saying that you've hooked the tv up on its own (cable/sat, dvd, etc direct to the tv) bypassing the bose, but still aren't getting sound, then the most likely issue is simply that hte tv speakers have been disabled. It is standard practice to disable the tvs internal speakers when using an external audio system. Go into the tv setup menu and look for the audio settings, and you'll then see an option (depending on your current firmware version) to either set the tv speakers to ON, or to set the audio output mode to TV (instead of external/theater).
Let me know if you get stuck.
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