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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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60 inch 4k samsung 1.5 years old. Tv has no picture on sound

Customer Question

60 inch 4k samsung 1.5 years old.
Tv has no picture on sound and white light on bottom will not shot off . Input box gets very warm
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.
Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What is the full model number of the Tv? see sticker on back of tv
2. Can you clarify are you getting no sound?
3. Can you bring up the tv menu using the original Samsung remote?
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