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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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How do you un block a tv that my grandaughter blocked with

Customer Question

How do you un block a tv that my grandaughter blocked with her cell phone but forgot what she did to do it the model number is ***** the serial number is *****#;10223300022, I would appreciate anything you can do to help with this matter thanks ,Genny Toney
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Does TV turn On and shows some kind of 'Locked' message on screen?
- Can you elaborate 'blocked' TV with more details?
Thanks.
Customer: replied 1 year ago.
Please just let met know what to do, the tv comes on for about thirty seconds and then goes off, and thats about it.
Expert:  Shahid replied 1 year ago.
I can't see that TV from here and have to rely on info posted in this question to understand the issue.
- Does TV show Vizio logo screen or any graphics or picture before it switches Off?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot and diagnose the problem.
Thanks.
Customer: replied 1 year ago.
it does show that its a vizio tv and its hooked up to cable
Expert:  Shahid replied 1 year ago.

Thanks Genny for the info.

- Does menu screen appear if push Menu button on Vizio TV or its remote?

If so, please unplug TV and cable box power cord from wall outlet for 10 minutes to reset, replug back in, turn them On, give cable box little time to reboot fully and this should bring picture on TV.

Please reply back with the result.