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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv picture and sound not watchtable. Get message code S0a00.

Customer Question

Tv picture and sound not watchtable. Get message code S0a00.
Cable co. tells me problem is not with cable
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.
Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. It appears you have given the model number of the stand for the tv, not the model number of the tv itself. What is the model number of the Tv? see sticker on back of tv
2. How long have you had the Tv?
3. Who is your cable company?
4. Is there a cable box and what kind of connection goes from the box to the tv?
** My replies can take up to 5 minutes to appear **
** Do NOT start a new question **
** IGNORE the Phone Call & Subscription POP UPS **
Expert:  Mike G. replied 1 year ago.
Hello, I can see you are online but have not replied... Can you see my post? Are you having issues replying?
Customer: replied 1 year ago.
1 TH-42PD5OU 2)Ten years 3)Comcast 4) a)yes b) don't know
Expert:  Mike G. replied 1 year ago.
What is on the tv screen? all black? error message? picture? sound?
If you press GUIDE on the comcast remote, what happens?
If you press MENU on the original Panasonic tv remote, what happens?
Customer: replied 1 year ago.
Please cancel charge to my Visa-This is not working for me -( Perhaps because I am 87 & have a hard time following instructions) I will do better contacting a local TV repairman.
Expert:  Mike G. replied 1 year ago.
goodbye