Have TV Questions? Ask a TV Technician
Hello , my name is Jack Perhaps I can help you with this problem but first could you please reply to me so i know you are there and we can proceed ?
Thanks , a few questions first ;
You said that you are using the tv as a monitor , what is connected to the tv ?
About this message , this appears only when using the remote ?
What about the buttons directly on the tv , do they work ?
O.k and how is it connected to the tv, hdmi or vga ?
Can you give me the model number of this tv ?
o.k , i`ll need a couple of minutes on that and in the mean time , try to pull out the power cord 30 secs or so and try it again ?
got anything with that reboot ?
O.k then I need to make sure of something here ;
The buttons on the tv are completely inop , is that correct ?
When does that message appear " This function is not available now " , is it when using the remote or the buttons on the tv ?
O.k then the buttons are somewhat working if you press hard enough , which would indicate a defective control /button board and then about the remote , is that where you get that message ?
When trying the remote or is the remote dead as well ?
No problem it just looked like an issue where the touch buttons get worn and need more pressure.
Reason for asking all of this is because this tv has a function that allows you to lock the buttons directly on the tv so that message could be part of this although this is a bit confusing now as it seems like it works after a few seconds and the volume only .
Let me resume this then
If the tv is indeed in lock mode then you need the remote to get it out of that mode but rght now it looks like the remote is dead .
What were you using the last time it worked correctly and before contacting us , was it the remote or the buttons on the tv ?
lock /unlock is this ;
LOck and unlock is this , click this link ; https://www.dropbox.com/s/ud1c6n3sh6wfh3z/2015-08-14_2220.png?dl=0
Do you happen to have a cell phone camera,digital camera or any camera that has a display or screen to test the remote ?
O.k then here is how to test your remote;Turn on the camera and point the front of the remote at the camera lens ,then while looking at the remote through the screen press buttons on the remote.If the remote is working, you should see light coming out the front of it while looking at it through the camera screen.If you see nothing coming out and are not sure if you did the test correctly then try it with a known working remote.You can look at the link below to see an example;http://www.theremotedoctor.com/trouble_files/remote_setup2.jpg
No problem with that but you are saying that the power button doesn`t work on the tv ??
Have you tried holding that power button like you do for the volume ?
How did you get in the menu right now ?
o.k so the remote is working now ??
O.k then you mean that your original question no longer stands and its all working now ??
Did you restart / reboot the tv earlier as I suggested ?
You can`t change the channels is the tv is in vga mode , hence that message
You can`t change the channels if the tv is in vga mode , hence that message
No problem with that if you have a pc connected to it , why would you want to change the channels then ?
You said earlier that the volume was working if you held the buttons
Do you use the pc`s sound card volume or the TV's volume and right now I`d like to know what it is that doesn`t work normally ??
I`m going to repost your question now .
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.