Have TV Questions? Ask a TV Technician
Hello , my name is JackPerhaps I can help you with this problem but first could you please reply to me so i know you are there and we can proceed ?
Hello , saw that you tried just about everything and also that everyone is blaming the others so I will stay with the facts and perhaps try a few things
Right now if everything else is working for your internet then this tells me that the problem is not there .
About your tv`s internet connection , right now I assume that you tried wireless only ?
o.k and you get the same exact message wired or wireless ?
O.k then when I took on your question I could see a defective wifi module that cost $15 on the main board but now this is starting to look bad for the TV's main board no matter what Samsung says and of course they will blame your ISP
O.k then in that case the only possible fix I could see would be a firmware upgrade/update , did you try that ?
USB drive is the other option .
Go to the link below and scroll down to "download " and click on " view all /firmware " next to it and start by reading the " Firmware Update User Manual " and give it a try .
Here is that link ;
Take your time with this and let me know later on how you are doing
Get the firmware user manual at the link I gave you and it will explain it better than I can , its all there .
What you need is a usb stick/thumb drive /usb key , many names but all the same , look at the manual and let me know if there is something in there you don`t understand
You can leave this open but also , You could log in justanswer and go to the tab above that says "my questions" , click on it and you will see this post .You can also make yourself a shortcut on the desktop or copy this link;
Right now I`m hoping that the problem is software related and a firmware update may clear a corrupted internal software , we`ll see
Just downloaded the guide for you , click the link here ;
For the upgrade itself go back to the first link I gave you
No problem , good luck with that and if that doesn`t do it then we`ll look at "plan B"
hello again , yes i can do that .
Are you online right now , if so then please send me a reply
This link will give you an idea of what the main board can be bought for if you were to get it directly from Samsung ;
And this from independent parts suppliers ;
The wifi module itself can be bought for $15 and I was waiting for your reply to give a try to that next but if you do have a service call appointment then your local tech. will verify that .
If that answers your question please do not forget to rate so i get paid for my time helping you or you can use the reply button before or after rating if you have other questions , thank you .