Have TV Questions? Ask a TV Technician
What is connected to this tv ?Cable converter box,dvd,games etc. ?
Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).If you still want to go ahead , let me know
O.k then I take it that you want to continue this way then , if so ;
Is this tv connected to a cable box/converter,satellite receiver,digital converter etc ?Or directly to antenna/cable from the wall outlet ,no box with its own remote ?
Also . you listed your tv as a Trinitron which is fairly old and also the screen has the 4:3 aspect ratio instead of the 16:9 theater mode type of screen , is it what you have ?
That is a 4:3 screen ?
O.k then I don`t know if your cable box is HD but look on its remote for a button that may be called something like ; zoom, size, format, aspect , HDzoom etc. , often has a pound (#) symbol on it or a star and sits below the digits 7 or 9 , try to press that button repeatedly to toggle between the different aspect ratio`s.
Let me know what that does
Do you have such a button on the cable box remote ?
what is the model number of that cable box and/or remote ??
who is your cable company ?
Ok and was it a Comcast tech. that connected this cable box to this particular tv or you connected that tv yourself to this box ?
o.k and you had this problem since day one ?
Is it on all channels and no matter what you watch ?
If you do have an older 4:3 tv then you don`t want 16:9 on , it will only get worse .
As a matter of fact it may not be enhanced right now but you may still be in 16:9 mode hence those lines at the top and bottom
I`m going to give you something to check , just give me a minute to type this down please
How you fix it will depend on your cable box , that is why I asked the model number earlier .
Never mind that for now , be back with a procedure
Comcast cable box often have a "user setting status" menu that you can access this way ;
Turn off the cable box and within 5 secs press the menu button on the Comcast remote or directly on the box and then this will open a menu such as what you can see at the link below (just click on it) , let me know what you see at the top where I pointed to 16:9 , in your box , is it set to 4:3 ?
Here is that link ;