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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My speakers stopped working.

Customer Question

My speakers stopped working.
Submitted: 1 year ago.
Category: TV
Customer: replied 1 year ago.
restarted tv--did not help
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.
Customer: replied 1 year ago.
it occurs on all video input sources. I had a Roku, DVR, and BluRay/DVD player hooked up. I have all of those disconnected now and only the Dish DVR connected to the TV.
Expert:  Shahid replied 1 year ago.

OK, does volume bar/level appear on screen when push volume button on TV or its remote?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
oops! not anymore
Expert:  Shahid replied 1 year ago.

OK, and you get sound when plug headphone in headphone jack on TV, correct?

Customer: replied 1 year ago.
I do not want to pay extra. Yes you get sound with headset.
Expert:  Shahid replied 1 year ago.

I guess you got phone-call offer, please feel free to ignore it.

Customer: replied 1 year ago.
The sound just came on.
Expert:  Shahid replied 1 year ago.

wow, nice!

Expert:  Shahid replied 1 year ago.

please knock the rear of TV gently with your palm to see if sound sill stay?

Customer: replied 1 year ago.
I don't know what happened! Will you still charge me?
Customer: replied 1 year ago.
it stayed on.
Expert:  Shahid replied 1 year ago.

No, since the problem resolved without my answer as we were still troubleshooting it so no charge, please contact customer service for any billing issue.

Thanks and have nice time!

Customer: replied 1 year ago.
Thank you Shahid! Have a good evening.
Expert:  Shahid replied 1 year ago.

Thanks -:)