How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

Using my sony remote i can change chanels but no picture.

Customer Question

using my sony remote i can change chanels but no picture. operator wasnted serisl # ***** it is a large screen and I cannot get to the back
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first note this please;
Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).

That being said , could you please reply to me so i know you are there and we can proceed ?

Customer: replied 1 year ago.
No One followed thru...Jack never answered, phoned or gave me any answers . Don't know why I received this Email as I asked after that time that all the Emails, etc. be erased from any connection with Jack, Sony,etc.... Please gave me a reply that this has been done. P Reaves
Expert:  Jack replied 1 year ago.
Well.. hello there !!
This is the first reply I got from you 10 days later , no wonder there was no follow through , I did not know if you were gone or anything ???
Right now I`m wondering if you know where you are ?
This is not the sony company , are you aware of that ?
We are an online pay for questions/answers website for many categories and now you are in the tv cat so if you still wish to proceed then please send me a reply with the TV's model number and we`ll get going on this .
Customer: replied 1 year ago.
I did reply.....The last email I got t3n days ago was that you would call in a few minutes ...my phone contact info was llisted... Away I bought a new TV .
Expert:  Jack replied 1 year ago.

Want to see the extent of our conversation so far and what i got ?

I mean all of it ?

Expert:  Jack replied 1 year ago.

Click the link below , it includes your last reply and that is all I got , which means NOTHING before today ;

https://www.dropbox.com/s/8xoakjhyod5ve4b/2015-08-16_1628.png?dl=0