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ah OK, can you please look at side panel of TV for small label that would have model number info?
OK, was the TV working fine before with same router or is it first time setup for internet connectivity?
OK, since I don't know your TV model so may not be able to give precise / one shot answer, however, I would suggest to run Network Setup (wireless or wifi) in network setup menu of TV that would appear if push Home button on TV remote, please try easy/auto setup option that should help to resolve the problem.
Please reply back with the result.
Easy or Auto network setup should fill up those set of numbers itself.
OK, please reply back with the result.
Thanks and good luck!
Sorry to hear that, we really need to get the model number written on back of TV and might be WSB Pin would also be written there nearby serial number or on small label.
Is it possible for you to get some one's help to take down the TV from wall for those info?
OK, please take your time.
Its OK, no problem, just do not rate the answer and leave it as it is and contact customer service at***@******.*** for any billing issue.