Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you have any other devices there, such as a dvd player, game system, etc?
Do the issues happpen with those other sources?
Do you use a cable box, or just basic cable (no box, coax straight from wall jack to the tv)?
Why won't what go through?This is an ongoing conversation, I need to get more detail from you to be able to help.
I need to know if you use a cable box or basic cable.
If possible, I need you to test another device with the tv (even if you just borrow a dvd player or different cable box from another room temporarily).
I also need you to confirm the modle number of the tv, neither of what you sent are valid.
Can you still adjust the volume with the actual up/down buttons on the tv itself (even when the remote won't work)?
Lastly, please describe the "bar" on the tv. Is it the volume indicator bar you're seeing? An advertisement? Or something else?
I can't help you without this information. You've already been charged the full amount you agreed to, to correspond with me up to this point, so it would be in your best interest to continue.
We can talk by phone, if that is easier for you.
Thanks for the update.
Have a nice day.Nathan
You are not and have not paid me anything.
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. As I have not had an opportunity to get the requested information from you to provide an answer, I was unable to help further.
You paid the full agreed upon amount to the site, in order to communicate with me. If you wish for a refund, you may contact customer service.