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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Ernst.
Can you tell me the full model number of the tv?Also, to confirm, the tv will not respond to any commands, from any remote (either cable or samsung tv remotes), but does respond to the onboard power/volume/etc buttons on the side, correct?