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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Viore TV model # LC32VH56A. The television was

Customer Question

I have a Viore TV model # ***** The television was given to me by my mother in law after sitting unused in her closet for about 5 months still in the box wrapped in plastic. Had it working great for about a week and suddenly the sound stopped working on all components. There's no sound on HDMI, audio/video, YPbPr input, PC audio input. All have great picture but no sound any idea what would cause that and how to fix it? Also it has nothing to do with the volume or the mute button check them both and both seem to work fine with the exception that they don't work the volume. Thank you for taking the time to help me out with this
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you know when the tv was actually purchased?
Does this happen regardless of source (I realize you've tested different ports) such as cable/satellite, antenna, dvd, etc?

Customer: replied 1 year ago.
The television was purchased January of 2013 and yes sir I tried every source every port and every way I can think of factory reset it the default in the audio settings. I'm usually pretty good at fixing things mechanical or otherwise but before I started tearing this TV apart I figured I would get a little bit of advice from youhu
Customer: replied 1 year ago.
Sorry I meant a little bit of advice from you. I'm no good with texting so I use google voice text sometimes it messes up
Customer: replied 1 year ago.
Also I understand this is your livelihood, so you don't have to worry if you get me in the right direction to getting this TV working positive feedback and payment are not a problem. This is the last thing my mother in law gave my wife before she passed away help me get it working and I'll be a hero
Expert:  Nathan replied 1 year ago.

Thank you for the information, and I'm sorry I missed you earlier.

Do you get any sound at all from the unit, even crackling, static, etc?

Customer: replied 1 year ago.
It would be so much easier to talk to you on the phone but I need a little clarification the $18 it will cost me to talk on the phone is that in addition to the $28 that they said I had to pay you for texting? I only ask because I have to work at 5 o'clock in the morning so the faster I get this done the better cuz it's 12 o'clock over here on the East Coast
Expert:  Nathan replied 1 year ago.

Yes, it is in addition. We can continue here though, or pick this up tomorrow at a better time for you. I'm on the west coast, either is fine with me.

Customer: replied 1 year ago.
If we continue tomorrow will it still be on the same $28 or will I have to pay an additional $28 for beginning another conversation ?
Expert:  Nathan replied 1 year ago.

Same initial fee, no extra cost. You pay the 28 just once to talk with me here, whether we finish tonight, tomorrow, or next week.
Just bookmark/favorite this page to get back with me (or accept the call, if you prefer) whenever it is convenient for you to do son.

Nathan

Customer: replied 1 year ago.
That's great I appreciate your help I'm talking to you around 6 o'clock tomorrow evening thank you very much
Expert:  Nathan replied 1 year ago.

You're very welcome, I'll await your update tomorrow.

Customer: replied 1 year ago.
Just in case I'm off earlier how early am I able to contact you?
Expert:  Nathan replied 1 year ago.

I'm online most all day starting at about 9am pacific time.

Customer: replied 1 year ago.
Ok thanks a lot Nathan I will talk to you tomorrow
Expert:  Nathan replied 1 year ago.

Good morning, just letting you know I'm online, whenever you're ready.

Customer: replied 1 year ago.
hello Nathan I apologize for takng so long to get back on here ive had some problems come up so its gonna be a little while b4 I can get back on
Expert:  Nathan replied 1 year ago.

No problem, take your time.