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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41997
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I own visio tv model #E400-82 serial #LWZQPNB3802751. When

Customer Question

I own visio tv model #E400-82 serial #LWZQPNB3802751. When watching netfix the remote will not respond to pause --exit ---back etc etc.. also will not turn off. Ihave changed batteries twice. Is this a remote problem or visio tv problem please ad vise larry
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Please unplug the TV from power, then press and hold the power button on the TV itself for 10 seconds and release. Then plug the set back in and press power once. Let me know what happens.