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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My direct tv tech tells me the reason i can't get connected

Customer Question

my direct tv tech tells me the reason i can't get connected is that samson has something going on that won't allow me to or them to connect
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, Honestly never heard of what the DirecTv tech is talking about.

Can you please get me the model number off the back of the Samsung?

Also how long have you owned it for?

What type of cabling is being used to connect the Samsung to the DTV box (HDMI, component, etc.)?

Customer: replied 1 year ago.
I have to do this when someone can take tv down from wall. How long do I have to give that info
Expert:  Aric replied 1 year ago.
You can reply back at anytime, there is no time limit.
Customer: replied 1 year ago.
Ok.
Expert:  Aric replied 1 year ago.
OK.