Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Does this happen with all sources/inputs (cable/satellite, dvd, game, media/apps, etc)?Are you using the internal tv speakers only, or any external surround/theater system?
Also are you sure of the model number? What you sent is a 26" tv, not a 46". Please confirm the model for me.