Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Before going to a new remote, have you tested another set of headphones?
It is possible your headphones are failing (bad connector plug) or that the contacts on the headphones or inside the remote are just dirty.
You can clean it with a qtip lightly moistened with rubbing alcohol. Dry well, then test again.
If still no change, then you would replace the remote next. You can order a new one here: http://amzn.to/1SsQR0v