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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20569
Experience:  Custom home theater installer, authorized dealer top brands.
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I have Roku 3 Model 4200X I need a new remote, my ear phones

Customer Question

I have Roku 3 Model 4200X I need a new remote, my ear phones are not working.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Before going to a new remote, have you tested another set of headphones?

It is possible your headphones are failing (bad connector plug) or that the contacts on the headphones or inside the remote are just dirty.

You can clean it with a qtip lightly moistened with rubbing alcohol. Dry well, then test again.

If still no change, then you would replace the remote next. You can order a new one here: http://amzn.to/1SsQR0v

Best regards,

Nathan