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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14389
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Tv will not show picture just blue welcome screen yellow light

Customer Question

tv will not show picture just blue welcome screen yellow light constant blink
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.
Hello I will need the model number please found on the back of the set? Anthony
Customer: replied 1 year ago.
Wd65737
Expert:  Anthony_Infotech replied 1 year ago.
If its the status light and its blinking yellow the lamp cover is open?have you checked that?
Anthony
Customer: replied 1 year ago.
No,where is it located?
Expert:  Anthony_Infotech replied 1 year ago.
Hmm come to think of it if your seeing a blue screen then the lamp cover cant be loose but check it anyway a blinking status light means the cover is off or loose , however this could be erroneous
Let me know
Its located on the back of the set its where the lamp is inside the set, there is a cover on the back
Anthony
Customer: replied 1 year ago.
Do I pull the lamp out?
Expert:  Anthony_Infotech replied 1 year ago.
No just the cover that goes over the lamp on the back of the set please check it
Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
No it wasn't loose. Do I turn tv back on
Expert:  Anthony_Infotech replied 1 year ago.
Yes turn TV back on again
Customer: replied 1 year ago.
Nothing just same blue welcome screen,power light still a constant yellow blink.
Expert:  Anthony_Infotech replied 1 year ago.
This issue is bad software you need to upgrade it by following the guide here https://www.mitsubishi-tv.com/support/documents/WD-65737 Please click the above If you can't get the software to take then you will need to replace the mainboard Let me know how you get on with the software A positive rating isappreciated thank you, ***** ***** be a rating bar of smileys or starswith this post please pick out a positive rating and click submit orfinish thanks again, rating me positively is the only way I receive aproportion of the fee from the site, please note the question willremain open.If for some reasonyou do not see the rating bar please let me know and let me know inthat case if you are satisfied with my diagnosis or answer. RegardsAnthony
Customer: replied 1 year ago.
What do you mean?which software?
Expert:  Anthony_Infotech replied 1 year ago.
Please click the link above??
Expert:  Anthony_Infotech replied 1 year ago.
The software is in that link halfway down page