How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Sharp 42" Aquos: Video black Power and OPC light on not flashing

Customer Question

Sharp 42" Aquos: Video black Power and OPC light on not flashing. Tried to reset with Vol And Ch button. When I plug back in, release buttons video comes on for 3 seconds and then back to black. Appreciate any help you have to offer...
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What is the actual model number of the Tv? see sticker on back of tv
2. How long have you had the Tv?
3. Have any parts been replaced or work been done? what? when?
** REPLY to continue **
** DO NOT start a new question **
** REFRESH this page if you don't see my reply **
** IGNORE the Phone Call & Subscription POP UPS **
Expert:  leo-cssm replied 1 year ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/expert/qa.aspx?T=15484172). Thank you, ***** ***** Customer Support Team.
Expert:  Mike G. replied 1 year ago.
I have not opted out. Please reply:
1. What is the actual model number of the Tv? see sticker on back of tv
2. How long have you had the Tv?
3. Have any parts been replaced or work been done? what? when?