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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My 46 inch samsung went black No sound and no pic.

Customer Question

my 46 inch samsung went black No sound and no pic.
Submitted: 1 year ago.
Category: TV
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Does power light on TV turn On or blink when push power button on TV or its remote?
- Does screen show any glow/backlight when turn On the TV?
Thanks.
Customer: replied 1 year ago.
no
Expert:  Shahid replied 1 year ago.
OK, does any relay click sound come from TV when TV power cord plugs in?
Customer: replied 1 year ago.
how long before i am contacted ?
Expert:  Shahid replied 1 year ago.
Hi,There is some problem with phone-call-support payment as I see error "Customer payment failed".We can still work it out on this chat thread so can you reply back with following info..- Does any relay click sound come from TV when TV power cord plugs in?- Can you remove back cover of TV for troubleshooting if working on it yourself?Thanks.
Customer: replied 1 year ago.
this is not working out . so I would rather cancel out of everything
Expert:  Shahid replied 1 year ago.
No problem, please contact customer service at***@******.*** for billing issue.
Thanks.
Customer: replied 1 year ago.
what is going on ?
Expert:  Shahid replied 1 year ago.
Did you get above reply to contact customer service to cancel the question as you asked for it?
Customer: replied 1 year ago.
shahid I am totally confused and want to cancel this entire TV help repair problem
Expert:  Shahid replied 1 year ago.
I'm sorry about the confusion, I asked to continue troubleshooting here when phone call support fails to process the payment and you said to cancel the question so I gave you customer service email address to contact about cancellation the question as I have no control over such matters.
Hope this will help to clear the confusion.
I'm still willing/ready to assist you for your TV trouble if you wish to continue.
Thanks.