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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I was setting the TV to smart central, then to you tube, after

Customer Question

I was setting the TV to smart central, then to you tube, after entering the program the Aquos froze up and now I can not do anything. The set is frozen on the 1st scene and no buttons or controls are operable
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- How long the TV is frozen on that scene, 10 minutes, 30 minutes?
- Is it first time the TV is connected to internet to watch youtube?
Thanks.
Customer: replied 1 year ago.
30 mins
Expert:  Shahid replied 1 year ago.
Thanks for the reply.
- Is it first time the TV is connected to internet to watch youtube?
Customer: replied 1 year ago.
this was not the first time I used smart central
Expert:  Shahid replied 1 year ago.
OK,
- Can you please get me the model number written on back of TV?
- Have you tried to unplug TV and connected video sources power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?
Thanks.
Expert:  Shahid replied 1 year ago.
There is some thing wrong with accepting phone call request, have you tried above suggestion?
Expert:  Shahid replied 1 year ago.
Hi there,
I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!
Please reply back here if there is additional questions.
Thank you.