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Vizio tv 3years old. Froze in picture adjust mode. Remote turns

Customer Question

Vizio tv 3years old. Froze in picture adjust mode. Remote turns tv off and on. I did a power shutdown but still froze .
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.
Hello my name is Anthony
Welcome
Thanks for the Question
I just need you to perform some tests for me please so I can get a handle on what the issue is,
If you press the menu button of the sets own remote control can you get the menu to come up?or is that not happening
Let me know please
Anthony