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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
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I just purchased a used LG 50PG20C-UA tv and I cannot access

Customer Question

I just purchased a used LG 50PG20C-UA tv and I cannot access all of the option on the menu like picture color adjustments any suggestions?
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.
Hello , my name is Jack
Perhaps I can help you with this problem but first note this please;
Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).
That being said , could you please reply to me so i know you are there and we can proceed ?
Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
I'm ready
Customer: replied 1 year ago.
Jack are you there?
Expert:  Jack replied 1 year ago.
Yes I`m preparing your answer
Customer: replied 1 year ago.
Ok thanks
Expert:  Jack replied 1 year ago.
ThanksIs it only the color , bright etc. that you cannot access ?If so then open the quick menu (Q.MENU) and under "picture mode" use "expert 1" or "expert 2 " you cannot use the presets like vivid , cinema etc. those presets are "presets" and you cannot change them Give it a try and If that answers your question please do not forget to rate or you can use the reply button before or after rating if you have other questions , thank you .
Expert:  Jack replied 1 year ago.
I believe that the "standard" may also give you control over the picture adjust , give it a try as well
Customer: replied 1 year ago.
In quick mode it won't move off aspect ratio.
Customer: replied 1 year ago.
Same in regular menu it won't move off aspect ratio to picture mode
Expert:  Jack replied 1 year ago.
O.k then go in the menu and look for AV MODE and set it to off and try again
Expert:  Jack replied 1 year ago.
Or picture control>>> manual picture adjust >>> user mode
Customer: replied 1 year ago.
How do I find av mode?
Customer: replied 1 year ago.
It won't move off aspect ratio
Expert:  Jack replied 1 year ago.
Manual is unclear on those but never mind that for now there is something you may want to check here as well , look for INITIAL SETTING >>> MODE SETTING and make sure it is set to HOME , not IN STORE
Customer: replied 1 year ago.
How do I get to initial settings?
Expert:  Jack replied 1 year ago.
in the tv`s menu
Expert:  Jack replied 1 year ago.
give me a minute while I try to decipher the manual ?
Expert:  Jack replied 1 year ago.
Click the link below and let me know when you see it;https://www.dropbox.com/s/vo5d6qkku68tb7j/2015-07-18_0920.png?dl=0
Expert:  Jack replied 1 year ago.
That initial setting will be in the OPTION menu , scroll below whats on the opening screen
Customer: replied 1 year ago.
I saw it and I've also discovered that the lock is on and I don't have the password.
Expert:  Jack replied 1 year ago.
If you simply go in the PICTURE menu , can you set it to STANDARD and then adjust it ?
Expert:  Jack replied 1 year ago.
default password ***** *****
Expert:  Jack replied 1 year ago.
AV MODE is a button on your remote , press it repeatedly and set it to off
Customer: replied 1 year ago.
Tried that it didn't work said wrong password.
Customer: replied 1 year ago.
I'm screwed.
Expert:  Jack replied 1 year ago.
Well that's the default password ***** parental lock etc.Did you try the other adjust ?They don`t require a password
Expert:  Jack replied 1 year ago.
If you mean that you cannot get the password *****`t screw anything yet :)
Customer: replied 1 year ago.
What's the other adjust?
Expert:  Jack replied 1 year ago.
everything I just wrote down above ?If you simply go in the PICTURE menu , can you set it to STANDARD and then adjust it ?AV MODE is a button on your remote , press it repeatedly and set it to off
Customer: replied 1 year ago.
Av mode is off still won't move off aspect ratio.
Customer: replied 1 year ago.
I think it has something to do with it being locked. Can't access any of the settings.
Expert:  Jack replied 1 year ago.
those adjust do not get locked , lets go 1 step at a timeCan you open the PICTURE menu ?If so , what do you see
Customer: replied 1 year ago.
Option menu won't move off language it in highlighted in red
Expert:  Jack replied 1 year ago.
I`m talking about the PICTURE menu
Customer: replied 1 year ago.
Aspect ratio :16:9 highlighted on red with the enter sign
Expert:  Jack replied 1 year ago.
o.k now do you also see PICTURE MODE ?What does it say next to it
Customer: replied 1 year ago.
It's not accessible it's dull gray
Expert:  Jack replied 1 year ago.
what is connected to this tv ?
Expert:  Jack replied 1 year ago.
did you press that AV MODE button on the remote ?
Expert:  Jack replied 1 year ago.
Did you set it to OFF then press the PICTURE button on the remote and see if you can set it to STANDARD ?
Expert:  Jack replied 1 year ago.
Sorry but I did not expect this to take this long and I have things to do for about 1 hour , i can either opt out and repost this question or come back in 1 hour and resume , let me know ?
Customer: replied 1 year ago.
Just a cable box.
Customer: replied 1 year ago.
I think the lock controls everything we can't access.
Customer: replied 1 year ago.
On our other LG tv it does.
Expert:  Jack replied 1 year ago.
did you press that AV MODE button on the remote ?Did you set it to OFF then press the PICTURE button on the remote and see if you can set it to STANDARD ?Sorry but I did not expect this to take this long and I have things to do for about 1 hour , i can either opt out and repost this question or come back in 1 hour and resume , let me know ?
Expert:  Jack replied 1 year ago.
I suppose you cannot get that password ?
Customer: replied 1 year ago.
I did press the av mode to off it didn't work for the picture mode to move off aspect ratio!
Customer: replied 1 year ago.
In an hour is fine. We need to figure out how to get it unlocked!
Expert:  Jack replied 1 year ago.
o.k then I`ll come back with that in approx. 1 hour
Customer: replied 1 year ago.
Ok thanks.
Expert:  Jack replied 1 year ago.
Hello again
Here is the master password ***** LG ;
When asked , enter 0325
Go to the lock menu and enter that password ***** turn off all locks
Customer: replied 1 year ago.
It didn't work
Expert:  Jack replied 1 year ago.
I`m sorry but i will have to opt out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Just stand by and someone should be with you shortly .
PS. Do not reply to this or it will be sent back to me instead of reposted.