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Richard
Richard, Technician
Category: TV
Satisfied Customers: 31306
Experience:  Avid TV Technician
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My old Sylvania TV is blank when I tried to hook in my Xbox.

Customer Question

My old Sylvania TV is blank when I tried to hook in my Xbox. Don't have a remote and no channels will work
Submitted: 1 year ago.
Category: TV
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
when you day blank, is it a white screen? Or it does not turn on at all?
Thank you
Customer: replied 1 year ago.
Its just a white screen with no sound
Expert:  Richard replied 1 year ago.
ok, remove the power to the TV by unplugging it from the power
Then hold the power button on the TV for 60 seconds, then release.
Wait 5 minutes then plug the power back in.
Turn on the TV and tell me please if you still have the problem.
Let me know the results please
Customer: replied 1 year ago.
It is still not working tried it twice
Expert:  Richard replied 1 year ago.
Thanks
Are you able to bring up the menu on the TV?
Customer: replied 1 year ago.
Yes
Expert:  Richard replied 1 year ago.
ok, and can you confirm the Xbox is working by plugging it into another TV please?
Customer: replied 1 year ago.
Xbox is still working but I'm using a different cable for the video hookup because of HDMI
Expert:  Richard replied 1 year ago.
What type of cable are you using?
Customer: replied 1 year ago.
The Sylvania I'm using a three head video, L and R cord from regular hookup, the other TV I have a 6 head HDMI with enhanced green video head
Expert:  Richard replied 1 year ago.
ok, which xbox do you have? Xbox one with only the HDMI output port?
Customer: replied 1 year ago.
Xbox 360 regular av output and with the HDMI opt
Customer: replied 1 year ago.
Both cables use the av output out of xbox
Expert:  Richard replied 1 year ago.
The Xbox 360 only has a HDMI port, there is no regular AV port.
You can see this here
If you want to connect it to composite (the yellow, red and white plugs) you have to use this adapter
http://www.amazon.com/XBOX-360-Composite-Audio-Video-Cable/dp/B0035XYQPE
Its this specific adapter that you need to use to get the Xbox working correctly.
Customer: replied 1 year ago.
Ya my Xbox back layout does not look like that. Its has an av port right above the HDMI port. I have one of the older versions
Customer: replied 1 year ago.
Model 1439
Expert:  Richard replied 1 year ago.
Do you see a switch on your cable?
Customer: replied 1 year ago.
No
Expert:  Richard replied 1 year ago.
ok, remove any games and power off the Xbox
Power it on and while the console is starting, press and hold the Y button and pull the right trigger at the same time. Continue holding the buttons when you see the Xbox 360 logo and you get to the menu to choose the output so you can switch it from HDTV to TV.
Let me know the results please