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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1843
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
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I cannot get into Netflix on my wifi I get a message on my

Customer Question

I cannot get into Netflix on my wifi
I get a message on my tv screen "please wait and try again later"
I've tried a few times today.
Submitted: 1 year ago.
Category: TV
Expert:  Dan replied 1 year ago.
Hello and thank you for your question, I look forward to helping you with your issue today. Have you confirmed your WiFi is operating correctly?
Customer: replied 1 year ago.
yes
Expert:  Dan replied 1 year ago.
What are you using to stream your Netflix?
Customer: replied 1 year ago.
att uverse
Expert:  Dan replied 1 year ago.
Actually what I meant was, are you using a smart TV, or some other type of plug in streaming device? How do you watch Netflix?
Customer: replied 1 year ago.
I have a sony TV. I use the "Netflix" button on the sony changer
Expert:  Dan replied 1 year ago.
Can you give me the model of the TV please?
Customer: replied 1 year ago.
BRAVIA #60R630A
Customer: replied 1 year ago.
SORRY IT'S 60R520A
Expert:  Dan replied 1 year ago.
You may need to deactivate Netflix then reactivate it again. That should get it going for you.
Customer: replied 1 year ago.
HOW DO I DO THAT
Expert:  Dan replied 1 year ago.
How old is the TV?
Customer: replied 1 year ago.
2 YEARS
Expert:  Dan replied 1 year ago.
There should be an option for you to log out of your Netflix account, then log back in?
Expert:  Dan replied 1 year ago.
If not, then you will need to go this route: Login to your Netflix account, then click on Your Account & Help link located in the upper-right. Now click on Manage Netflix ready devices and computers. You should now see a listing of all your Netflix activated devices and computers. To deactivate a device simply click on the Deactivate button for the device, and then confirm that you want to deactivate that device in the pop-up box.
Expert:  Dan replied 1 year ago.
How's it coming?
Expert:  Dan replied 1 year ago.
Please let me know if we were successful or if I can be of further assistance.