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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13730
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Somehow the closed captioning got started and I can't turn

Customer Question

Somehow the closed captioning got started and I can't turn it off.
I have hit button 26 numerous times.
What can I do???
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.
Hello my name is Anthony
Welcome
Thanks for the Question
Are you using a satellite or cable box?
Anthony
Customer: replied 1 year ago.
cable
Expert:  Anthony_Infotech replied 1 year ago.
OK the closed caption will be generated by the box so it should be the box remote OR you should have a dual remote set to cable and you should be pressing CC/text/subtitle any of those buttons with the cable remote
Let me know you are doing that
Anthony
Customer: replied 1 year ago.
I'm going to look at the box and see if there is a button to turn off.
Hang on.
Sandi
Expert:  Anthony_Infotech replied 1 year ago.
Well you should not have to do that if you have the remote to the box, if your seeing fully generated text and boxes its the cable box that is doing that
Anthony
Customer: replied 1 year ago.
The cable box has clock remote data record on/off
nothing on cable remote shows closed captioning
Expert:  Anthony_Infotech replied 1 year ago.
It may be marked CC/subtitle or text
Let me know the model number of the box please and I will check myself
Hopefully you have the original remote to the box?
Anthony
Customer: replied 1 year ago.
on the back the remote says XR2
Verizon u2
The cable box says Infinity on it
Expert:  Anthony_Infotech replied 1 year ago.
Let me know the model number of the box found on the back of the box?
Are you seeing text within a box?OR just a black box?
Anthony
Customer: replied 1 year ago.
The words data, remote and record are just written on the outside.The model # ***** *****
arris group, inc
Customer: replied 1 year ago.
Anthony
I figured it out
closed captioning gone.
Thanks
Sandi
Do you know how much this is going to cost me??
Expert:  Anthony_Infotech replied 1 year ago.
I dont receive anything until you rate the answer there will be a rating bar with this post,its whatever you paid a s a deposit however I dont have any privvy to billing but thats the way it looks
Anthony