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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13711
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I can not figure out how to set the tv so that the whole picture

Customer Question

I can not figure out how to set the tv so that the whole picture shows. It cuts off the sides so that I can not see the Cardnals score board
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.
Hello my name is Anthony
Welcome
Thanks for the Question
First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:
Aspect
Zoom
HD Zoom
Ratio
(#) symbol under the 9 key
Find any buttons with those labels and use them to attempt to correct the picture size. Let me know what happens.
Anthony
Customer: replied 1 year ago.
Problem not resolved. PLEASE DO NOT CHARGE for a service not given!
Expert:  Anthony_Infotech replied 1 year ago.
Please understand I am asking for you to follow a procedure of checks so you did try looking for those buttons?did you find anything like that on the remote(s)? Anthony
Customer: replied 1 year ago.
I'm at work & Ido need help when I get home. The only thing on my Sat remote was zoom and #. And it didn't fix anything
Customer: replied 1 year ago.
My number is *****(###) ###-####
Expert:  Anthony_Infotech replied 1 year ago.
OK I dont use justanswers telephone service sorry its not beneficial
Please let me know when you are home so we can go through this
Anthony
Customer: replied 1 year ago.
Thank you
Expert:  Anthony_Infotech replied 1 year ago.
Your Welcome
Anthony
Customer: replied 1 year ago.
I'm home and the Cardinals are on at 6pm
Expert:  Anthony_Infotech replied 1 year ago.
Sorry I have only just come online
Let me know when you are ready
Anthony