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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6106
Experience:  10 Years Audio Video Repair & Setup
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Can't get tv back on after playing video-won't go to "tv".

Customer Question

can't get tv back on after playing video-won't go to "tv". what can we do?
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What kind of "video" were you watching?
2. Do you have the original Hitachi remote?
3. Who is your tv channel provider?
4. Is there a provider box connected to this tv?
** REPLY to continue **
** do NOT start a new question **
** REFRESH this page if you don't see my reply **
** IGNORE the subscription POP UPS **
Customer: replied 1 year ago.
Mike, I don't know anything about tv's. please be specific with me and i will do my best. at least let me know what to ask my husband when he wakes up. i've already paid and have no answers.
Expert:  Mike G. replied 1 year ago.
You have paid a $5 deposit.
I have been very specific on what info I need to help you.
Customer: replied 1 year ago.
Mike, we were watching a dvd and we were not given the original remote when our friend gave us this tv. it's a big one, but the only one we have and it's still good. We have dish service with a dish outside.Hope this helps. Thank you. Suzanne
Expert:  Mike G. replied 1 year ago.
What is showing right now on the tv screen?
Is the dvd player also a VCR?
Customer: replied 1 year ago.
Mike, there is nothing on the screen and it's just a DVD player.
Expert:  Mike G. replied 1 year ago.
Nothing on the screen is concerning...
If you turn on the dvd player and put in a disc, does the dvd come up on the screen again?
Customer: replied 1 year ago.
My husband figured it out finally. Thanks for being so kind. He had something stuck in the wrong port in the back of the tv, so he changed it and it worked! I am so happy! You are appreciated. C. Suzanne Sneed
Expert:  Mike G. replied 1 year ago.
Thanks
Customer: replied 1 year ago.
I wrote to you yesterday and wrote it twice to make sure you get it. my husband found the problem and i thanked you for your time, but we figured it out. thanks again. Please do not charge me, because I did figure it out and we did it before this message and I wrote to you. I know you must have received my message.
Expert:  Mike G. replied 1 year ago.
contact website customer service for issues related to charges to your account
Customer: replied 1 year ago.
i DIDN'T THINK I WOULD BE CHARGED SINCE WE FOUND THE PROBLEM AND NEVER GOT AN ANSWER FROM YOU. AM I CORRECT?