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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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All that I can get is no signal on screen. My other TV in bed

Customer Question

All that I can get is no signal on screen. My other TV in bed room on same cable is OK. It work OK when I turned it off last night.
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Is this Philips TV hooked to separate cable box and use cable remote to change the channels?
Thanks.
Customer: replied 1 year ago.
No
Expert:  Shahid replied 1 year ago.
OK, so how the TV gets cable channel signal?
Is coaxial cable plugged directly in TV?
Do you use TV remote to change channels in TV?
Customer: replied 1 year ago.
It worked perfectly last night. The cable connection on the wall is the same wall in the bedroom and that tv is working ok
Expert:  Shahid replied 1 year ago.
I understand and need the info to get to know the connection setup for cable to TV as I can't see the things there from here so please reply with requested info to troubleshoot the issue.
- How the TV gets cable channel signal?
- Is coaxial cable plugged directly in TV?
- Do you use TV remote to change channels in TV?
Customer: replied 1 year ago.
I think this is a scam. You didn't call me back or give me any info. I will protest any payment requested to my Visa Card !!!
Expert:  Shahid replied 1 year ago.
I'm sorry if you felt like that, in fact I'm still waiting the info requested in my previous reply and unfortunately can't make phone call at this time so you wont be charged for phone call support.
Requested info are as follows once again..
- How the TV gets cable channel signal?
- Is coaxial cable plugged directly in TV?
- Do you use TV remote to change channels in TV?
You may also please contact customer support at***@******.*** for any billing/refund issue if don't want to proceed.
Thanks.