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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Samsung TV is only about 3 years old and last night the

Customer Question

My Samsung TV is only about 3 years old and last night the screen went black. I can hear the programs, but I can't see anything. Am I just going to have to by another TV, or might it be fixable?
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Can you tell me the full model number of the tv please?Is the screen still lit/glowing, or is it completely black as if powered off?Can you still bring up the samsung on screen setup menu?