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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Samsung PN60E550D1FX TV. After I shut down the tv I

Customer Question

I have a Samsung PN60E550D1FX TV. After I shut down the tv I hAve to wait at least a half hour before turning on again or only the sound will come on. If I hold the start button on the remote for 10 or more seconds the light will start flashing rapidly
and then will restart. I replaced the BN96-0474A board which did not work. What do I need to replace?and where can I get the part?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
- What board it is that referring as BN96-0474A?
- How old is the TV and how long it have had the problem?
- Does screen stay dark or show any light when no picture appear?
Thanks.
Customer: replied 1 year ago.
Sorry I gave you the part number from the wrong one which didn't even fit my tv.The correct part number I replaced directly from Samsung is PN60E550D1FX
Expert:  Shahid replied 1 year ago.
Thanks for reply.
PN60E550D1FX is TV model number and still missing board part number in your reply.
Also, please provide info about following questions (asked in previous reply as well) which will help to troubleshoot the problem..
- How old is the TV and how long it have had the problem?
- Does screen stay dark or show any light when no picture appear?
Thanks.
Customer: replied 1 year ago.
BN44-00512A
Year 2012
Dark
Expert:  Shahid replied 1 year ago.
Thanks for the info.
So power supply board swapping didn't help.
Have you tried to update TV firmware?
Customer: replied 1 year ago.
No power supply board did not work. We were able to turn on the tv by holding the button down. Installed firmware update.
Now it won't turn on. 5 blinking red light
Expert:  Shahid replied 1 year ago.
OK, TV should be On to install the firmware, was it On at that time?
Customer: replied 1 year ago.
Yes we got it on by holding button on remote to get flashing lights
Customer: replied 1 year ago.
After install it restarted tv though.
Expert:  Shahid replied 1 year ago.
OK, have you tried to unplug TV power cord for 10 minutes to reset after firmware update, replug back in and check?
Customer: replied 1 year ago.
Ok will do
Expert:  Shahid replied 1 year ago.
OK, please reply back with the result and do you have multimeter to check volts on board in TV if problem persist?
Expert:  Shahid replied 1 year ago.
Hi there,
I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!
Please reply back here if there is additional questions.
Thank you.