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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I'm trying to get Channel 78 on my 7 year old Panasonic TV.

Customer Question

I'm trying to get Channel 78 on my 7 year old Panasonic TV. It comes up with no video and no DVD. What can I do to get this channel?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.
Customer: replied 1 year ago.
I have no problem with any channels other than this new channel 78,
Expert:  Shahid replied 1 year ago.
OK, so TV is hooked to Antenna to get local channels, all channels are OK but channel 78 gives no picture and sound, is this correct?
Customer: replied 1 year ago.
Yes
Expert:  Shahid replied 1 year ago.
OK, have you tried to run auto channel scan/ tuning in TV to update channel data?
Customer: replied 1 year ago.
Is scan tuning in set up under tuning which I tried?
Expert:  Shahid replied 1 year ago.
Correct, setup then Program Channel then Auto to run channel scan, have you tried it?
Customer: replied 1 year ago.
There is no Prgram Channel on my TV - I went into system update in setup and it still doesn:t bring up 78.
Expert:  Shahid replied 1 year ago.
I guess verbiage would be different in Australian TV and it could be like Auto Setup or some thing?
Customer: replied 1 year ago.
I go into Auto Tuning and it says all digital data will be erased.
Expert:  Shahid replied 1 year ago.
No problem, go ahead and run it so TV will get updated digital channels data to store in its memory.
Customer: replied 1 year ago.
It does not work, still coming up with invalid DVD Channel. Thanks for your help I'll get someone here in Australia as you are apparently somewhere else.
Expert:  Shahid replied 1 year ago.
OK, no problem, not sure why it appears as "invalid DVD channel" though.
Thanks.